Refund Policy

1. General Policy

Since Nexus Planet offers non-tangible, irrevocable digital goods, we do not generally issue refunds once the order is completed and the service is delivered. As a customer, you are responsible for understanding this upon purchasing any service from our site.

2. Exceptional Circumstances

We may consider refund requests under the following exceptional circumstances:

• Non-delivery of service: In some cases, the delivery process may fail due to technical issues. In such cases, we recommend contacting us for assistance.
• Major defects: Although all services are thoroughly tested before release, unexpected errors may occur.
• Service not-as-described: Such issues should be reported to our support team within 7 days from the date of purchase.

3. How to Request a Refund

To request a refund, please email support@nexus-planet.com with your order details and the reason for your request. Our team will review your request within 2-3 business days.